London Luton Airport (LLA) has set a global standard as the first airport worldwide to receive the BSI certification for its Psychological Health and Safety Management Scheme. This prestigious certification, aligned with ISO 45003, demonstrates best practices for promoting mental health and safety in the workplace. LLA’s scheme is designed to support employee well-being by proactively identifying and addressing factors contributing to work-related mental health issues.
Kate Field, BSI’s Global Head of Human and Social Sustainability, praised LLA’s achievement, stating: “London Luton Airport has set a remarkable precedent for workplace psychological health and safety in the civil aviation industry. This accomplishment underscores its dedication to creating a safe and supportive working environment. By prioritising employee well-being and aligning with global standards, LLA serves as a model for airports and the broader aviation sector worldwide.”
How LLA Attained BSI Certification
LLA underwent a rigorous, independent assessment by BSI to meet the high standards of this certification. To support employee well-being, LLA developed a comprehensive programme focused on managing psychosocial risks, building mental health awareness, and promoting psychological safety across its workforce.
Key initiatives included a proactive well-being management programme that raises awareness of workplace factors contributing to psychological harm, alongside specialised training for managers to enhance their ability to hold effective well-being conversations. Additionally, risk assessments were conducted to identify psychosocial hazards, fostering a culture of communication and support.
Emma Meenan, LLA’s Head of Health & Safety, commented: “Achieving ISO 45003 certification is a landmark accomplishment for London Luton Airport and highlights the importance we place on the mental well-being of our colleagues. This programme has been vital in embedding psychological health and safety across our operations, setting a new global benchmark. We are immensely proud to lead the way in creating a workplace where every employee feels safe, supported, and valued.”
The Importance of Managing Psychosocial Hazards
Psychosocial hazards are now widely recognised as significant risks to employee health and well-being, particularly in the high-stakes environment of civil aviation. Addressing these challenges effectively not only reduces absence, turnover, and other costs associated with mental health risks but also enhances employee engagement and productivity, reinforcing organisational resilience across the board.
