As an employer, it’s imperative to address health and safety risks before allowing individuals to work alone. This responsibility extends to all personnel under your employment, including contractors and self-employed individuals.
A lone worker is someone who works without direct supervision, regular contact with others, or access to back-up support.
Examples include –
- Delivery drivers, health workers, or engineers
- Security staff or cleaners
- Individuals working in warehouses or petrol stations
- Employees working from home
These workers face increased risks due to the absence of immediate support, especially when unforeseen incidents occur. Many are also exposed to work-related road hazards. Under the Management of Health and Safety at Work Regulations, it’s your duty to manage these risks effectively.
Key Responsibilities:
Risk Assessment: Identify potential hazards that could impact lone workers.
Training and Supervision: Provide adequate training, supervision, and monitoring for lone workers.
Communication: Maintain regular contact with lone workers and establish protocols to respond promptly to any incidents.
When lone workers operate at third-party sites, consult with the host employer to understand any specific risks and implement appropriate control measures to ensure their safety.
Specific Risks to Consider:
Workplace Violence: Lone workers may be more susceptible to acts of violence due to their isolated status.
Stress and Mental Well-being: Isolation can contribute to increased stress and mental health challenges.
Medical Fitness: Assess whether an individual’s health condition permits safe lone working.
Work Environment: Consider the nature of the workplace, especially if it’s in a remote or isolated location.
Home Workers
“While the trend in working only from home has fallen since 2021, a hybrid-working model (part travelling to work, and part at home), has become the ‘new normal’ for around a quarter of workers.” – Office of National Statistics
Employers hold the same health and safety obligations for employees working from home as they do for those on-site. This includes providing appropriate supervision, education, training, and implementing necessary control measures to safeguard home-based workers.
For comprehensive guidance, refer to the Health and Safety Executive’s resources on lone working.
